FAQ
ORDERS, RETURNS AND SHIPPING
We offer free ground shipping on all U.S. orders. Your order ships within 1-2 business days from our Los Angeles warehouse and delivery takes up to 5 business days.
If you’d like to receive your order sooner, express and overnight shipping options are available at checkout. Expedited and international shipping fees will depend on your location and on the size of your order, and will be calculated at checkout.
Yes, we do! Please note that international orders may be subject to customs duties and sales taxes, which are the responsibility of the customer.
Once your order is dispatched, you will receive a shipment notification email with a tracking number, allowing you to follow your order to your doorstep
We accept returns of unworn, unwashed, and unaltered merchandise within 15 days of the invoice date. Items must be returned with all original packaging and accessories, and with all tags still attached. We reserve the right to refuse returns that are unauthorized and/or not sent in accordance with this return policy.
We are sorry you didn’t fall in love with your Parker Smith purchase. To return your order, please email us at service@parkersmith.com and include:
- Your order number in the subject line
- Name of the item(s) you don’t wish to keep, found in your order confirmation email
- Reason for the return
Upon receipt of your email, a member of our staff will contact you with detailed return instructions.
Your refund will be issued to the original form of payment used to place the order, and it can take up to 14 days to appear in your account.
Please note that any shipping charges, customs duties and international sales taxes are not refunded by Parker Smith.
If you’d like to make an exchange for a different size, colour or style, simply place a new order for the desired item and return your existing item for a refund.
As soon as you place your order, we begin processing it at our warehouse – we know you need it fast! Unfortunately this means that once your purchase is made, we are not able to make any changes. You can return your items by following our return policy and process.
PRODUCT
Yes. We assure you that “Made in LA” isn’t just something we write on the label. Every single step of our production process happens in downtown Los Angeles, using local vendors.
All our products are carefully produced by hand, from the first cut of fabric to the final finishing stitch. We stand by our quality, and we want to deliver the best product experience to our customers.
Our fit guide provides exact measurements and style descriptions, so that you can comfortably shop online.
We care deeply about our planet. At Parker Smith we aim to minimize our environmental impact by reducing waste and using eco friendly, recycled packaging and sustainable materials wherever possible
Your denim is made to last. Always refer to the inside care label for specific washing instructions, as these are based on the particular technique applied to your garment. You can find more information about general denim care here.
If you’d like to make an exchange for a different size, colour or style, simply place a new order for the desired item and return your existing item for a refund.
OTHER INQUIRIES
Just drop us a note at service@parkersmith.com. We are always here for you!
